Collection: Terms of business

General Terms and Conditions
The general terms and conditions of the pharsol-protect.com online store are drawn up in accordance with the Consumer Protection Act (hereinafter: ZVPot), with the recommendations of the Chamber of Commerce and Industry and international codes for e-business.

The online store pharsol-protect.com (hereinafter the "online store") is managed by the business company PHARSOL družba za produzione, tradvo i storivet, doo (hereinafter the company or PHARSOL doo). The general terms and conditions of business deal with operation, user rights and the business relationship between the company and the customer.

The company PHARSOL doo, Vreclova 2, 2311 Hoče, Slovenia, Europe, tax number: SI 25601580 (the company is a taxpayer), registration number: 7196903000, entered at the District Court of Ljubljana on 21 December 2016, number of the company's entry in the court register is Srg 2016/54503, business account opened at Banka Intesa Sanpaolo dd, Pristaniška ulica 14, 6502 Koper, Slovenia, IBAN SI56 1010 0005 5667 713, SWIFT: BAKOSI2XXXX (hereinafter: seller)

You must be over 18 years of age to purchase or use products from the pharsol-protect.com online store. By confirming your agreement to the general conditions below, you also confirm that you are over 18 years of age.

The company undertakes not to set any contractual conditions that would be unfair to the consumer, in accordance with the provisions of the ZVPot. Unfair contract terms are void.

The relevant general terms and conditions are published on the pharsol-protect.com website in the footer of the website under "Terms and conditions", and are also kept in physical form at the company's headquarters. By publishing it on the website, it is considered that the buyer is aware of the general terms and conditions, and by concluding the purchase agreement, the buyer declares that he has read the general terms and is fully familiar with them.

Changes to the general terms and conditions of business
The company undertakes that any change to the general terms and conditions of business will be published on the website www.pharsol-protect.com with the effective date of the change. The general terms and conditions are binding in the form and content that was accessible to the parties on the day the contract was concluded.

In the event of a possible change to the general conditions, the changes become binding for the buyer from the day they become familiar with them. It is considered that the buyer is aware of the changes at the moment of publication of the change on the website www.pharsol-protect.com and upon receipt of the notification of the change. With this, it is considered that the buyer agrees to the change in the general terms and conditions.

If the buyer declares that he does not agree with the changed terms of business, the Company has the right to withdraw from the contract.

In the event that an individual provision in the contract or general terms and conditions is invalid or unenforceable or if a legal gap arises, this does not affect the other provisions in the contract or general terms and conditions, whereby both parties agree that instead of the invalid or unenforceable or non-existent provisions, the provision that is closest to the purpose or objective of the contract applies.

Availability of information
The company undertakes to always provide the customer with the following information:

1. the identity of the company (name and headquarters of the company, register number),
2. contact information that allows the user to communicate quickly and efficiently (e-mail, telephone),
3. essential characteristics of the goods,
4. product availability (each product offered on the website is available within a reasonable time)
5. conditions of product delivery (method, place and deadline of delivery),
6. all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs,
7. method of payment and delivery,
8. time validity of the offer,
9. the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
10. explanation of the appeal procedure, including all contact person information.

Use of language
In accordance with the first paragraph of Article 2 of the ZVPOT, the company conducts business with consumers in the Slovenian language. In written messages, he uses the full name of his company and headquarters. When labeling products, it provides the buyer with the necessary information regarding the characteristics, terms of sale, use and purpose of the product. This information is in a language that can be easily understood by consumers in the territory of the Republic of Slovenia. Instead of verbal language, the company also uses commonly understood symbols and images when labeling products.

When the business is also intended for foreigners, in addition to Slovenian, the company also uses a foreign language, in accordance with the first paragraph of Article 14 of the ZJRS.

Types of users
By registering at www.pharsol-protect.com, you become a member of the online store. Registered members and guests who make a quick purchase and do not need to register before purchasing have the right to purchase in the online store.

When registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a password. If at any time the user wants to change his email address or password, he can do so in his user profile.

Product offer
The products offered through the online store are part of the offer of the company PHARSOL doo. The prices of the products are presented as retail prices and include value added tax (VAT) and do not include shipping costs. From time to time, prices fluctuate according to current promotions and campaigns.

Due to the nature of online business, the range of products in the online store changes and is updated, which is why errors may occur. In order to be able to correct errors as quickly as possible, the Company asks that the buyer informs them about them via the contact information published on the website.

We try to show the color of our products as accurately as possible in the pictures, but we cannot guarantee that the color display on your monitor will be the same as the live product.

The online store is supported by Trogon doo, which provides an online platform for the sale of our products.

Payment methods
The online store allows the following payment methods:

- by pre-invoice (UPN order), to the company's account,
- by payment or credit card (Mastercard, Visa, American Express)
- via the PayPal system
- cash on delivery

The company guarantees that in the process of placing an order, when concluding a contract at a distance using electronic means, the buyer expressly confirms that he agrees to pay by placing the order. The function that initiates the submission of an order is marked with the words "confirm order". An obligation to pay the company is associated with placing an order.

Prices
Prices include value added tax (VAT).

Prices are valid at the time of placing the order and do not have a predetermined validity.

Prices in the pharsol-protect.com online store are the same for both registered members and guests of the online store.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email with the status "Order confirmed"). From this moment on, all prices and other conditions are fixed and apply to both the company and the customer.

The company will give the buyer the final price, which will include VAT, before concluding the contract or before the offer becomes binding for the buyer.

Changes to accounts
After the subsequent change of the order from a natural person to a legal entity, the company does not charge additional costs for changing the account.

Promotional code
The promotional code brings various advantages (discounts on products, free shipping...) when purchasing and is limited in time. The active promotional code is published by the provider in a way that corresponds to the purpose of the provider's marketing campaign. The provider does not guarantee that there is an active promotional code at the time of purchase.

You can find the active code on the front page of the advertising message, in an email or other media. The code brings various benefits. Any code is always limited in time, and must be used within a limited specified period, otherwise it is invalid.

How do I use a promotional code (coupon)?
A promotional code is an alphanumeric string of characters that the user enters before completing the order by entering it in the "promotional code" field. After this, the benefit attributed to the coupon is automatically activated in the system and it becomes clear in the product basket that the coupon has been activated.

Purchase process
On the website www.pharsol-protect.com, the user selects a product and clicks on the "Add to cart" link. The system informs him that the product has been successfully added to the cart. If he wants to continue shopping, he clicks on the upper right "x" and returns back to the online store. If he wants to complete the purchase, he clicks on the right link "Checkout" and the system takes him to the shopping cart.

II. removing the product from the basket:
on the website www.pharsol-protect.com, in the upper right corner, there is a shopping cart icon, in which after clicking on the icon, the user on the right side of the website is shown the products he added to the shopping cart while browsing the online store. The user clicks on the "-" for the product he wants to remove from the cart and returns it to the online store by clicking on the "x".

III. shopping cart:
To complete the order, the user must select a payment method in the lower right corner. If the user has a valid discount code, enter it in the corresponding field above the payment selection and click the "use coupon" button.

In the fields, the user provides the required data (e-mail, first name, last name, address, address, city, postal code and phone number), which we need to confirm and complete the order and deliver the product. If the user has not yet applied the promotional code, he can enter it again in the upper right corner. The form enables the user's data to be saved for the next order.

The user confirms his data by clicking the "continue" button and arrives at the page for calculating delivery costs. The user has the DPD delivery service at his disposal.

The products that the user added to the shopping cart while browsing the online store are displayed. The price of the product, the cost of postage, the value of VAT and the total cost to be paid are visible in the shopping basket even before the order is completed.

By clicking on the "continue" button, the user arrives at the page where he selects the type of payment (payment by advance invoice, credit card, paypal) and fills in the information. It also specifies the address for issuing the invoice. The user confirms the order by clicking on the button "Confirm order"

IV. order completion:
the user can review the provided delivery information, the payment method he has chosen and the contents of the shopping basket. If the order was successfully completed, the text "Thank you! Your order has been successfully completed.''

Purchase notification process
After placing the order, the buyer receives a notification by e-mail that the order has been accepted, and then in the next e-mail he receives the tracking number of his package.

The online store can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery.

The purchase process for legal entities is similar to that for natural persons, it is necessary to fill out a form with the company's contact information and tax number.

The order
The purchase contract between the provider and the buyer is concluded in the online store www.pharsol-protect.com at the moment when the provider sends the first email confirming his order. From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

The purchase contract (ie the first electronic message about the status of the order) is stored electronically on the provider's server and is available to consumers upon their written request.

The consumer's right to withdraw from the contract - refund
In the case of contracts concluded at a distance, the consumer has the right to notify the company unequivocally and clearly at the email address info@pharsol.com within 14 days of receiving the goods in possession, that he withdraws from the contract, without having to state the reason for his decision.

The buyer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual condition and as is usually the case in stores. Any "testing" that deviates from the above can be considered as the use of the goods, and the buyer, in accordance with the ninth paragraph of Article 43 d of the ZVPot, is responsible for the reduction of the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

Based on the fifth paragraph of Article 43 of the ZVPot, the buyer does not have the right to withdraw in the case of personalized products, since they are goods that are manufactured according to the precise instructions of the consumer and adapted to his personal needs. The company cannot offer refunds for the price of a personalized product that includes engraving, embroidery, printing or other modification.

The consumer must return the goods to the company immediately, or no later than 14 days after the notification that he withdraws from the order, to the address:

PHARSOL doo,
Thighs 33,
1000 Ljubljana,
Slovenia.

The consumer is considered to return the goods on time if they are sent before the 14-day return deadline (the postmark is checked).

The consumer bears the costs of returning the goods, in case of withdrawal from the contract, if necessary. The only cost charged to the buyer in connection with the cancellation of the order is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the returned payment. The company will refund the payment immediately, or at the latest within 14 days of receiving the notice of withdrawal from the contract.

The refund amount does not include shipping costs or customs duties from our warehouse to the customer and from the customer to our warehouse.

The company has the right to withhold the refund of the received payments until the returned goods are accepted or until the consumer provides proof that he sent the goods back. Postage costs for returning goods are non-refundable and the cost will not be included in the refund.

The buyer must return the product to the provider (PHARSOL doo) undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.

In the event that the goods are returned without their original packaging due to use or the goods are damaged, the company can assert a claim against the buyer for reimbursement of a reduction in the value of the goods.
In case of withdrawal from the contract where a promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user's TRR.

Liability for material errors
The provider (PHARSOL doo) is responsible for material defects that the item had when the risk passed to the buyer, regardless of whether he was aware of this or not. The seller is also responsible for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that already existed before that. An insignificant material error is not taken into account.

A defect is real if it does not have the characteristics necessary for its normal use; if the thing does not have the properties necessary for the specific use for which the buyer is buying it, but which was known to the seller or should have been known to him; if the thing does not have properties or features that have been explicitly or tacitly agreed or prescribed; if the seller has delivered a thing that does not correspond to the sample or model, unless the sample or model has only been shown symbolically.

Complaint due to material error
The buyer can, in accordance with 37a. Article ZVPot asserts its rights due to a material error if it informs the provider about the error no later than two months from the day the error was discovered. The buyer must describe the error in more detail in the error notification and allow the provider to inspect the item.

The buyer informs the provider about the defect via email to info@pharsol.com with pictures documenting the defects or a completed form specifying the defects.

The company will respond to the consumer's request in writing no later than eight days after its receipt.

The provider is not responsible for errors that occur after 2 years of purchase.

The buyer, who correctly informed the provider about the defect and the provider acknowledges the defect, has the right to request the provider to correct the defect in the goods or return a part of the amount paid in proportion to the defect, or replace the defected goods with new flawless goods or return the paid amount.

Warranty
Pharsol doo guarantees the quality of the goods with an importer's guarantee or of the manufacturer of the goods. Items have a warranty, if so stated on the warranty card. The guarantee is valid subject to the instructions on the guarantee sheet and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.

Warranty information is also provided on the article presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, you can contact us and we will provide you with up-to-date information.

In case of defects due to improper use, negligent handling, mechanical damage and defects in the event of force majeure, the warranty does not apply. Likewise, the warranty cannot be claimed in the event that the goods have been tampered with by foreign, unauthorized persons, in case of incorrect handling or negligent conduct.

To enforce the warranty, the buyer must contact the provider via email info@pharsol.com, explain the problem and provide proof of purchase (invoice, order confirmation...) The provider will review and process the request and see how it can solve the problem in the shortest possible time. Costs for material, spare parts, work, transfer and transportation of the product, incurred when repairing defects or replacing goods with new ones, are paid by the provider.

Shipping costs
The provider ships products worldwide. Possible delivery methods, delivery times and delivery costs are defined in the price list under the "Delivery" tab. All orders from countries outside the EU may be subject to import fees and taxes, which must be paid upon arrival and are not included in shipping costs. Customs costs vary from country to country, and if the provider needs detailed information on customs costs, the provider will refer them to the local customs office.

Safety
PHARSOL uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the server.

Protection of personal data
The provider undertakes to permanently protect all personal data of the user.

The provider indefinitely stores the IP addresses of all visitors to the www.pharsol-protect.com online store, as well as customers': first and last name, e-mail address, contact phone number, primary address and delivery addresses, country of residence, gender, time and date of purchases and archive of communication with the provider.

The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. Under no circumstances will the user's data be handed over to unauthorized persons.

The user himself is also responsible for the protection of personal data, namely by ensuring the security of his username and password and the appropriate software (antivirus) protection of his computer.

legal notice
The online store and all information on it, product images, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.

Limitation of liability
The provider makes every effort to ensure that the information published on the website is up-to-date and correct. Nevertheless, the characteristics of the products, the delivery time or the price can change so quickly that the online store sometimes fails to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the contract or replace the ordered product.

Exclusion of liability
The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In the event of technical problems on the website, it reserves the right to cancel the orders placed, which were affected by the technical error. In case of order cancellation, the buyer will be notified as soon as possible and will be informed of further steps. The buyer must himself ensure adequate protection of the equipment (antivirus, etc.) before accessing and using the website. The buyer must ensure adequate security and confidentiality of the data used to register on the website (e-mail address, password).

Complaints and disputes
The provider respects the applicable European legislation on consumer protection and tries to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail.

The complaint is submitted via the email address info@pharsol.com. The complaint handling procedure is confidential and includes: receiving the complaint, verifying the complaint, handling the complaint and replying to the consumer regarding the complaint. The company will confirm in the shortest possible time, or at the latest within 8 days, that it has received the complaint and inform the consumer how long it will take to process it and keep him informed throughout the process.

The provider respects the applicable European legislation on consumer protection and tries to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail.

The complaint is submitted via the email address info@pharsol.com. The appeal process is confidential. Within five working days, the online store will confirm that it has received the complaint, inform the customer how long it will take to process it and keep him informed about the progress of the process.

The provider is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, we do our best to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court of the consumer's permanent residence is competent.

Rules of the sweepstakes
Rules on participation in prize games of Pharsol doo

Article 1
The organizer of the prize game is the company Pharsol doo, Vreclova 2, 2311 Hoče (hereinafter: Pharsol Protect or the organizer). A prize game participant is an individual who participates in the announced prize campaign. The award winners are selected by a random computer function or the organizer's commission.

Article 2
Only natural persons who are citizens of the Republic of Slovenia can participate in the prize game. Employees of the organizer and their close family members, as well as persons employed by entities related to the implementation of the prize draw, cannot participate. Legal entities are not allowed as participants. By participating in the prize game, the participant confirms that he agrees with the rules. Prize winners cannot be substituted.

Article 3
Participation in the prize draw does not require the purchase of the organizer's products or services.

Article 4
All participants can take part in the draw. Each participant can participate once. The draw decision is final and cannot be appealed. The winner will be notified privately about the method of claiming the prize.

Article 5
The prize cannot be redeemed in cash, nor can it be exchanged for other products. The winner must provide the organizer with personal data and tax number within two days. When accepting the prize, the winner must present an identity document and tax number.

The tax burden of the prizes is borne by the organizer. The prize winner must declare the value of the prize in the income tax return. If the winner does not fulfill the acceptance conditions, it is considered that he does not want the prize and the organizer is free of all obligations.

Article 6
The organizer ensures the protection of participants' personal data in accordance with the law. Personal data may be used exclusively for the purposes of the prize draw. The participant can revoke the consent for the use of their data at any time. The organizer may conduct the award ceremony as a public event and use the participant's name and address in promotional material.

Article 7
By submitting data, participants confirm that they are familiar with the rules and agree with them. In the event of a dispute, these rules apply.

Article 8
The rules enter into force on January 9, 2024.

Out-of-court settlement of consumer disputes
The provider strives to resolve any disputes amicably. The provider offers the possibility of out-of-court dispute resolution and other legal remedies that are used for companies, as well as their availability according to 43b. Article ZVPot.

In accordance with legal norms, the Provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with ZIsRPS. Access to the platform for online resolution of consumer disputes is available via a link.