Collection: Privacy and cookies
At Pharsol, doo, we are aware of and support the importance of the privacy of our customers' data. We treat all personal data that you provide to us fairly and carefully protect it in accordance with the applicable regulations of the Republic of Slovenia, the European GDPR regulation and the principles and vision of our company.
With just one visit to the online store, we exchange countless pieces of information. In order to make it easier for you to understand what this means for you, how we collect, store and process this data and what your rights are in relation to it, we have prepared the policy below.
Only carefully selected employees of the company Pharsol, doo and its authorized subcontractors can access your personal data, and access to all this is limited exclusively to the scope and purpose necessary for the smooth implementation of work and sales processes and marketing purposes in accordance with the consent.
Who manages your personal data?
The controller of your personal data is the company PHARSOL doo, Vreclova 2, 2311 Hoče, Slovenia, Europe, tax number: SI 25601580 (the company is a taxpayer), registration number: 7196903000, registered at the District Court of Ljubljana on 21 December 2016, number the company's entry in the court register is Srg 2016/54503, business account opened at Banka Intesa Sanpaolo dd, Pristaniška ulica 14, 6502 Koper, Slovenia, IBAN SI56 1010 0005 5667 713, SWIFT: BAKOSI2
We carry out our sales through the online store www.pharsol-protect.com (hereinafter "online store"). When processing personal data, we advocate a legal and fair approach, which also includes limiting access to data.
Your personal data can only be accessed by authorized employees of PHARSOL d.o.o., whom we value as trustworthy and competent in the field of working with data, and authorized subcontractors, in order to carry out the purposes specified in point 5.
with which we cooperate for the purpose of technical support.
These are:
- providers of online advertising on Facebook, LinkedIn and Instagram,
- email notification and newsletter providers (Klaviyo tool)
- website and information service maintainers and web interface maintainers,
- developers and implementers of software solutions,
- the delivery service of Pošta Slovenije, DPD and DHL,
- state authorities or other legal entities when there is a legal obligation to do so.
We guarantee that all authorized persons handle personal data with care and protect it from abuse during the legal processing. In exceptional cases, we may pass on your personal data to third parties, but only in the event that non-disclosure of the data would cause general or personal damage to you, or when you yourself request that we pass on your personal data to a third party.
How do we obtain your personal data?
We accept personal data in the following ways:
When signing up for e-news via the form on the website www.pharsol-protect.com
With this registration method, your data is automatically or with the help of the Klaviyo / MailerLite application, they are transferred to the main electronic database within 1 day.
By registering on the website www.pharsol-protect.com via an online form.
With this registration method, your data will be transferred to the main electronic database within 1 week.
When using the website www.pharsol-protect.com and all its sub-pages.
Web cookies are used to collect data, which you can read more about below.
Occasionally through prize games and activities, whereby the user is always aware of the purpose of collecting and using personal data.
Through social networks and other marketing tools such as applications, whereby the consumer is always aware of the purpose of collecting and using personal data.
Through your questions by e-mail, regular mail or through other forms of communication based on personal data.
What data do we collect?
We obtain and store the following data for further use and processing:
- e-mail address for signing up for e-news,
- username and password,
- basic personal data for registration (name, surname, address, mobile number),
- additional data for invoicing in the online store (payment card number, date
- of validity, CVV code, tax number, address for delivery and invoicing),
- data on purchases and transactions (type and number of purchased and returned products, date of purchase),
- personal experiences and opinions about products,
- questions and comments, media content, geolocation data and other data that you provide to us yourself,
- data from social networks that you provide to us through interaction via the Facebook page
- Pharsol Protect, LinkedIn profile Pharsol protect and Instagram profile @pharsolprotect,
- your personal data obtained from publicly available sources, including data from social networks,
- other data that you provide to us in the context of your self-initiative
- inquiries (which products are you looking for or viewing in our online store).
Purposes of personal data processing and legal basis
We collect and process personal data for our own sales and promotion needs via the online store in the European Union and the rest of the world. We collect data for the following purposes:
- notification of news, announcements and products by e-mail,
- performing the services you have requested (such as sending online news, informing about the re-availability of a product, etc.) through the medium you have chosen (such as an email or a telephone number),
- sales and transactions in the purchase process through the online store or through inquiries,
- which you send to us by e-mail, via social networks or express them in person in our office,
- management of your participation in various advertising activities (such as various prize games, surveys, etc.),
- execution of our contract with you in the online store purchase process (e.g. for delivery
- products you bought in our online store),
- execution of other obligations for which you have agreed with us,
- compliance with legal requirements (e.g. for issuing invoices),
- identity verification to avoid fraud,
- ensuring that the content and functionality of the website are as good as possible
- adapted to your preferences and needs,
- display of relevant advertisements via hired social networks (e.g. Facebook, LinkedIn and Instagram),
- administrative management on the website,
- conducting website research and analysis using web analytics tools.
The security of personal data at the time of purchase is also ensured by taking into account the applicable legal obligations and recommendations of the Slovenian and international consumer association.
How do we record data on our website?
When you visit the website, certain information is collected for the best possible performance, quality assurance and the collection of general usage statistics - this is information about your device that is recorded through cookies and code embedded on the website.
This information may include information about the type of device you are using to browse (mobile phone, tablet, PC or other), your IP address, browser type and operating system, your activity on our website (e.g. which subpages you have visited, how you navigated the website, the duration of each page view, etc.).
All data we receive from your visit is expressed only in the form of an identification number, which means that we cannot identify the user's actual personal data from them.
Your data, which we receive from visiting the website, is therefore safe; in order to get the exact data, we would need your personal permission (e.g. providing your e-mail address to sign up for e-newsletters). You can view, modify or request deletion of all your personal data obtained during our cooperation by sending an e-mail to info@pharsol.com.
Online cookies
Web cookies are also considered personal data. When you use our website, we send one or more cookies to your device - these are small text files that include alphanumeric characters. We can use session cookies or permanent cookies.
Session cookies disappear from your device as soon as you close the browser window (when the session ends), and a persistent cookie remains on your device even after you close the browser and can be used by the browser on all subsequent visits to our website.
In principle, cookies do not contain personal data, but we can use them to view user settings and other data related to your past activities on the website.
We may use cookies and automatically collected data to customize our website (for example, remembering your user account information so that you do not have to re-enter it the next time you visit the site), to customize ads and content, and to monitor the performance of our website and all metrics usage of our website (such as the total number of visitors and the number of pages visited).
The website uses online cookies, as this way we can provide the best services when viewing our online content and ordering in our online store, and it also makes it easier to ensure the security and smooth operation of the website.
You can turn off cookies by editing your browser settings to refuse to accept cookies from any website you visit. You can also delete cookies from your computer or mobile device using the appropriate browser function.
If you turn off cookies, certain parts of our website and services will become unavailable or will not function properly. Most of the pages in our online store are otherwise accessible to you without having to disclose your personal information (such as your name, address and e-mail address). Nevertheless, we obtain some information through the use of cookies and web signals ("pixel tags") that allow us to recognize you as a returning visitor.
To change your cookie settings, follow your browser's instructions (usually found under the “Help”, “Tools” or “Edit” tab).
Login via social media
Through rented networks for renting advertising space, such as the social networks Facebook, LinkedIn and Instagram, we carry out targeted advertising of Pharsol Protect innovations and products based on the user's activity on our website and on the basis of demographic, interest and contextual data obtained with the help of the social network itself . In this case, your data is used for the purpose that the social network can show you advertisements that are of most interest to you based on the detected activity.
Google Analytics
We use the Google Analytics tool to collect data on the status and visit of the website. The data collected by the tool relate to your use of the website (e.g. your initial URL, screen resolution, browser you use, etc.) and are stored and analyzed on a Google server. All this data is accessible to us via the Google Analytics tool, but only in anonymized form. For additional information about how Google and Google Analytics process your data, we suggest you review Google's privacy statement.
User Generated Content
Users can submit opinions about products on the website. In doing so, you are asked for a title, which you can choose at your own discretion and which is then also published publicly - we recommend that in this case, for the purpose of protecting personal data, you choose the title with which you want to be displayed. When publishing a comment, an e-mail address is also required, but it is not publicly displayed. You should be aware that the opinion will be published publicly on our website and, if necessary, for promotional purposes, published on the Facebook, LinkedIn or Instagram profile of Pharsol Protect.
In addition to the above-mentioned possibilities of obtaining data, which are a result of the operation of the website, we obtain your personal data exclusively through your active inquiry or orders (e.g. when ordering online).
How long do we keep your personal data?
We will protect your personal data as long as there is an interest/need for this or until you withdraw your consent. In cases where the processing and storage of data is based on a contract or is determined by law, the retention period is adapted to the contract or the law.
If there is reasonable suspicion that the entered data is false, we reserve the right to delete it from all databases without notice.
What are your rights?
You have the right to request that we supplement, correct or limit the use of your data or to permanently remove them from the database at any time without justification or consequences. You can also request access to or object to the processing of your personal data and request the transfer of your data. The revocation of consent does not affect the legality of the processing that was carried out on the basis of consent until its revocation. If you believe that your personal data is being stored or processed in violation of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia.
You can submit a request for the complete deletion of your personal data from our system in the following ways, and you must clearly state the content of your request:
- you click on the "unsubscribe" link in the footer of the e-newsletter;
- you send a written request by e-mail to info@pharsol.com with the note "Unsubscribe";
- you send a written request by regular mail to the address of our company with the note "Unsubscribe";
After receiving your request, we will stop processing your personal data within 5 working days.
Although the company is committed to the security of your data, due to various factors over which we cannot fully influence, it may happen that the flow of information via the Internet will not always be completely secure and in accordance with our operation. Please be careful when entering the data that you send to us via the online forms and do any such sending responsibly.
Pharsol Protect's privacy policy comes into force on 15/12/2020.
For any additional questions you may have regarding your personal data or to revoke your consent, you can always contact us via the email address info@pharsol.com.
