Collection: Returns and exchanges

What can you do if the selected products do not suit you?

Sometimes it happens that we choose too big, too small or wrong products. No worries.

If this happens to you, you can, of course, exchange the product with us within 30 days without any problem.

What is the procedure?

If you would like to exchange a product, please let us know the following:

1. Send us an e-mail message at info@pharsol.com

2. In the message, write down the number of the account on which you purchased the goods

3. Write down which product you would like to return or exchange

4. Pack the package and send it to Pharsol doo, Stegne 33, 1000 Ljubljana.

5. After receiving the package, we will send you the desired product.

Return policy
In the case of contracts concluded at a distance, the consumer has the right to notify the company unequivocally and clearly at the email address info@pharsol.com within 14 days of receiving the goods, that he withdraws from the contract, without having to state a reason for his decision.
The buyer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual condition and as is usually the case in stores. Any "testing" that deviates from the above can be considered as the use of the goods, and the buyer, in accordance with the ninth paragraph of Article 43 d of the ZVPot, is responsible for the reduction of the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

Based on the fifth paragraph of Article 43 of the ZVPot, the buyer does not have the right to withdraw in the case of personalized products, since they are goods that are manufactured according to the precise instructions of the consumer and adapted to his personal needs. The company cannot offer refunds for the price of a personalized product that includes engraving, embroidery, printing or other modification.

Instructions for returning goods
The consumer must immediately or no later than 30 days after the notification that he withdraws from the order, return the goods to the company at the address: PHARSOL doo, Stegne 33, 1000 Ljubljana, Slovenia.

It is considered that the consumer returns the goods on time if they are sent before the expiry of the 30-day return period (the postmark is checked).

The consumer bears the costs of returning the goods, in case of withdrawal from the contract, if necessary. The only cost charged to the buyer in connection with the cancellation of the order is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the returned payment. The company will refund the payment immediately or at the latest within 30 days of receiving the notice of withdrawal from the contract.

The company has the right to withhold the refund of the received payments until the returned goods are accepted or until the consumer provides proof that he sent the goods back. Postage costs for returning goods are non-refundable and the cost will not be included in the refund.

The buyer must return the product to the provider (PHARSOL doo) undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.

In the event that the goods are returned without their original packaging due to use or the goods are damaged, the company can assert a claim against the buyer for reimbursement of a reduction in the value of the goods.

In case of withdrawal from the contract where a promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user's TRR.

Did the goods arrive damaged?

In the event that you receive a defective or damaged product, please email us at info@pharsol.com with pictures documenting the defect you discovered within 7 business days of the delivery date.

Please do not send any damaged items back to us, but email us with pictures and we will inspect them and approve a free replacement if applicable.